February 4, 2021. DHL Express Vietnam, Ho Chi Minh City, Vietnam: DHL Express Vietnam CSM - Leaders in Changing Time Texas Department of Family and Protective Services (DFPS) Statewide Intake, Austin TX USA: The Statewide Intake (SWI) division - Texas Abuse HotlineBRONZE STEVIE® WINNERS: VIPKid, San Francisco, CA & Beijing, China, Customer Service Success - Business Service Industries GOLD STEVIE® WINNER:Learning Pool, Derry, United Kingdom: Learning Pool – Customer centricity to be proud of.SILVER STEVIE® WINNERS: Clever, San Francisco, CA USA: Redesigned Onboarding and Quality Assurance Programs Visa Research is offering two scholarships of up to $2500 to cover students’ cost of registration and attendance at AAAI 2020. First Advantage, Atlanta, GA USA: Delivering Top Tier Support: Fist Advantage Diamond Customer Care, Customer Service Success - Financial Service Industries GOLD STEVIE® WINNER:Fundbox, San Francisco, CA USA: Helping Small Business Customers Survive, Through Hoops and High WaterSILVER STEVIE® WINNERS: Registration for AIES 2020, to be held February 7-8, is now available. This team sought the experience of a firefighter and nurse to inform their health-monitoring system field-tested in Barcelona. DenizBank A.S., Istanbul, Turkey: Achieving Excellence with Creating Value CultureBRONZE STEVIE® WINNERS: Seismic, San Diego, CA USA: Seismic Customer Success Team iQor, St. Petersburg, FL USA: iQor's sQholarly Path to Leadership, Customer Service Training or Coaching Program of the Year - Other Service Industries GOLD STEVIE® WINNER: HomeServe USA, Norwalk, CT USA: Facing Customer Insight with an Open & Honest VOTC Committee Mobile Labs, Atlanta, GA USA: Tyler Mullen, Technical Support EngineerBRONZE STEVIE® WINNERS: Sun Basket, San Jose, CA USA: Donald Rocha, Customer Service Team Lead, Young Customer Service Professional of the Year - Business Services Industries GOLD STEVIE® WINNER:DHL Express, Johannesburg, South Africa: Karabo Lewele, Quality Assurance Specialist, Young Customer Service Professional of the Year - Financial Services Industries GOLD STEVIE® WINNER:Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Patrick Petrousian, Treasury Service Team LeadSILVER STEVIE® WINNER: Blackbaud, Inc., Charleston, SC USA: Blackbaud Customer Support NICE inContact, Salt Lake City, UT USA: Your Brand’s (and Bottom Line’s) Superhero: NICE inContact CXone ACTO, Toronto, ON Canada: ACTO Life Sciences Commercialization Cloud TAG Employer Services, Phoenix, AZ USA: TAG Employer Services, Customer Service Team of the Year - Recovery Situation - Other Service Industries GOLD STEVIE® WINNER:UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Customer Service Team of the Year- Recovery SituationSILVER STEVIE® WINNER: DenizBank A.S.. Istanbul, Turkey: We maximized our efficiency with KOBI’Deniz while keeping our customers happy Listrak, Lititz, PA USA BiggerPockets, Denver, CO USA: Hilary Catton, Senior Director of Customer Service Autosoft, Inc, West Middlesex, PA USA: Autosoft Technology Strategy BlueCat Networks Inc, Toronto, Ontario, Canada Druva, Sunnyvale, CA USA: Druva's Impactful, Innovative Customer Experience Platform Envoy, San Francisco, CA USA: Viral Sensation to Sustained Growth: Selling a Better Workplace Experience, Sales Distinction of the Year - Financial Services GOLD STEVIE® WINNER:Sales Partnerships, Inc., Broomfield, CO USA: Crushing targets in financial services sales with an impossible target marketSILVER STEVIE® WINNERS: Carbonite, Inc., Boston, MA USA Business Intelligence Solution – New Version GOLD STEVIE® WINNER:IBM, Armonk, NY USA: IBM Sales Dashboard – Prescriptive Analytics for SalesSILVER STEVIE® WINNER: iboss, Boston, MA USA Linode, Philadelphia, PA USA: Linode Support's Year of Feedback Training ProgramBRONZE STEVIE® WINNERS: Application Deadline: January 2, 2020; Register for AIES 2020! EMI Strategic Marketing, Boston, MA USA: State Street Global Advisors Predictive Analytics DenizBank A.S., Istanbul, Turkey Wolverine Worldwide Contact Center, Richmond, IN USA: Growing Again; Alongside 12 Brands You Grew Up WithBRONZE STEVIE® WINNER: Squaremouth, Inc., St. Petersburg, FL USA Read Our Refunds & Delivery Policy. UPMC Health Plan, Pittsburgh, PA USA Flipkart Private Limited, Bengaluru, Karnataka, India: Combining technology and service to revolutionize key account management in Indian e-commerce industry Guidebook, Inc., San Francisco, CA USA: Predicting Customer Needs, Sales Training Practice of the Year GOLD STEVIE® WINNER:RAIN Group, Framingham, MA USA: Award-winning training that works, sticks, and transfers to the jobSILVER STEVIE® WINNERS: BMC, Houston TX USA: Opportunity Confidence - Deal Scoring to Evaluate Risk and Improve Win Rates In a virtual ceremony telecast last Thursday and … CivicPlus Technical Support: CivicSupport, Manhattan, KS USA: CivicSupport® - An Exceptional Customer Experience Starts with Us. The Western & Southern Life Insurance Company, Cincinnati, OH USA: Recapturing Service!BRONZE STEVIE® WINNERS: Delta Vacations, Minot, ND USA: Delta Vacations Training Team, CoverMyMeds, Columbus, OH USA: CoverMyMeds Training Team, MTM, Lake St. Louis, MO USA: MTM Training Team, Mailchimp, Atlanta, GA USA: Scaling Support Through Innovation: Mailchimp’s Journey to Becoming an All-in-one Marketing Platform, DenizBank A.S.. Istanbul, Turkey: Creating Value with Human Touch and Pro-active Virtual Assistant, UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan Award for Innovation in Customer Service- MPG Tool, Concentrix, Fremont, CA USA: DISH Network Enhances Customer Experience with Concentrix Conversational Virtual Assistant, HomeServe USA, Norwalk, CT USA: Self Fix - Innovating New Solutions to Provide Immediate Customer Resolutions, Strikedeck, a Medallia company, San Mateo, CA USA: Innovations in Customer Engagement Initiatives. Take A Sneak Peak At The Movies Coming Out This Week (8/12) “Look for the helpers” – Celebrities helping out amid Texas storm; New Movie Releases This Weekend: February 19th – … IBM, Armonk, NY USA: Ledger Booking Automation Achievers, Toronto, ON, Canada: Achievers Operations Team - Changing the way we work. Cvent Inc, McLean, VA USA: Cvent Inc. Cisco, San Jose, CA USA: Jodi Harris , Director of Global Onboarding ProgramsBRONZE STEVIE® WINNERS: Arch RoamRight, Hunt Valley, MD USA, Customer Service Department of the Year - Financial Services - 100 or More EmployeesGOLD STEVIE® WINNER:Allianz Global Assistance, Richmond, VA USASILVER STEVIE® WINNER: Cinch Home Services, Boca Raton, FL USA: Miriam Clifford, Customer Service Operations Manager Competence Call Center, Vienna, Austria: Raiffeisen Bank & CCC Intuit, Mississauga, ON Canada Agilence, Mt. Wolters Kluwer's ELM Solutions, Houston, TX USA: ELM Solutions Client Success Management Excels in Improving the Customer Experience Tani, Istanbul, Turkey: Station Detective Commit to the cause. DHL Express Vietnam, Ho Chi Minh City, Vietnam: Customer Service Team Innovation Pegasystems Inc., Cambridge, MA USA: Bringing Pega Infinity Further Into the Future With Smarter, More Collaborative Features. Delta Vacations, Minot, ND USA: Atlas Dashboard Delta Vacations, Minot, ND USA: Delta Vacations SOS Team - Punta Cana EventBRONZE STEVIE® WINNERS: Randstad RiseSmart, San Jose, CA USA: Randstad RiseSmart's Career Development platform boosts employee and retention through a combination of microlearning and human coaching. Looker, Santa Cruz, CA USA: Department of Customer Love The work is published in Physical Reviews A. Write DRY Code. Guidebook, Inc., San Francisco, CA USA DHL Express, Dhaka, Bangladesh: 4 different channels to capture VoCs. Diligent Corporation, New York, NY USA IBM, Armonk, NY USA: Delivering value and building the foundation for client’s success, e-Commerce Customer Service Award - Financial Services Industries GOLD STEVIE® WINNER:SurePayroll, Glenview, IL USA: You Can Have Whatever You Like: Delivering the Appropriate User Experience at Scale, e-Commerce Customer Service Award - Other Service Industries GOLD STEVIE® WINNER:WNS (Holdings) Limited, Mumbai, India: Reducing Turnaround Times for an American e-commerce company, e-Commerce Customer Service Award - All Other Industries GOLD STEVIE® WINNER:Qurate Retail Group, West Chester, PA USA: An Exceptional Customer Experience on Digital and Social. Here's Ms. Contact Us. World Travel Holdings, Wilmington, MA USA: Talent Development Team: Our Cornerstone of Remarkable Experiences, Customer Service Training Team of the Year - Internal - Technology Industries GOLD STEVIE® WINNER:CoverMyMeds, Columbus, OH USA: CoverMyMeds Training TeamBRONZE STEVIE® WINNERS: DHL Express (Brazil) Ltda, São Paulo, Brazil: Quality with Excellence SBI Cards and Payment Services Limited, Mumbai, India: SBI Cards Project Shikhar, Sales Distinction of the Year - Hospitality & Tourism GOLD STEVIE® WINNER:Delta Vacations, Minot, ND USA: Delta Vacation Record-Setting Results, Sales Distinction of the Year - All Other Industries GOLD STEVIE® WINNER:Locks Lash, Melbourne, VIC Australia: Leading supplier and trainer in the Lash industry for AustraliaBRONZE STEVIE® WINNER: Spinnaker Support, Greenwood Village, CO USA: Karen Blazek, Director of Customer Success CT Corporation, New York, NY USA: Transforming Interactions to Empower Customers Masergy, Plano, TX USA: Masergy Customer Service DHL Express, Heredia, Costa Rica: DHL Express Americas Finance Query Handling Department, managing 23 countries DATABASICS, Reston, VA USA Concentrix, Fremont, CA USA: Solv Crowdsource Platform - 21st century Customer Service Disruption Türkiye Vakıflar Bankası T.A.O., Istanbul, Turkey: Customer Behavior Segmentation CoverMyMeds, Columbus, OH USA: CoverMyMeds Style Guide Total Defense, Hauppauge, NY USABRONZE STEVIE® WINNERS: IBM, Armonk, NY & Apttus, San Mateo, CAUSA: Apttus MAX with Watson, Sales Enablement Solution – New Version GOLD STEVIE® WINNER:Brainshark, Waltham, MA USA: Brainshark PremierSILVER STEVIE® WINNERS: Veeam, Baar, Switzerland: High Velocity Onboarding Program for Inside Sales, Sales & Marketing Mobile Application – New GOLD STEVIE® WINNER:Tani, Istanbul, Turkey: Chippin Mobile Shopping AppSILVER STEVIE® WINNER: American Business Awards and International Business Awards are registered trademarks of Stevie Awards, Inc. All nominated customer service departments that are chosen as Finalists are also included in voting for the People's Choice Stevie Awards for Favorite Customer Service. Concentrix, Fremont, CA USA: Multi Language Digital Solution Transforms CX Our mission. QNB Finansbank, Istanbbul, Turkey: QNB Finansbank's customer service innovation -QNB First Digital IBM, Armonk, NY USA: Quote to Cash Operations (Q2C) Team, Transforming System Hardware Business Support Dell Technologies, Roundrock, TX USA: E.C.H.O - Dell Technologies Support.com, Sunnyvale, CA USA: Transformational Leadership Development with a Remote Work Force, Customer Service Training Team of the Year - Internal - All Other Industries GOLD STEVIE® WINNER:MTM, Lake St. Louis, MO USA: MTM Training TeamBRONZE STEVIE® WINNER: DHL Express, Nairobi, Kenya: Fazillah Tajoo, Customer Service Manager Tivity Health, Franklin, TN USA: Beth Klauder, Online Support Team, Back-Office Customer Service Professional of the Year - Financial Services Industries GOLD STEVIE® WINNER:Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Son Le, Research Service Officer, Back-Office Customer Service Professional of the Year - Other Service Industries GOLD STEVIE® WINNER:Cinch Home Services, Boca Raton, FL USA: Brandon Galloway, Offline Authorization SupervisorBRONZE STEVIE® WINNERS: Tata Communications (UK) Limited, London, United Kingdom: We Invest In Customer Service, Award for Innovation in Customer Service - All Other Industries GOLD STEVIE® WINNER:HomeServe USA, Norwalk, CT USA: Self Fix - Innovating New Solutions to Provide Immediate Customer ResolutionsSILVER STEVIE® WINNERS: Hedef Filo, Istanbul, Turkey: Voltron Project ; The Tabulating Machine Company was the first manufacturer of punch card based data processing machines. Park Place Technologies, Cleveland, OH USA: Parker Chatbot Wolters Kluwer's ELM Solutions, Houston, TX USA: ELM Solutions Innovates through Proactive Customer ServiceBRONZE STEVIE® WINNERS: Sun Basket, San Jose, CA USA: Aimee Ignacio, Operations Supervisor, Customer Service, CUSTOMER SERVICE & CONTACT CENTER TEAM CATEGORIES, Customer Service Team of the Year - Recovery Situation - Business Services Industries GOLD STEVIE® WINNER:GoDaddy, Scottsdale, AZ USA: Email Migrations as a Service Team, Customer Service Team of the Year - Recovery Situation - Financial Services Industries GOLD STEVIE® WINNER:John Hancock Financial Services, Boston, MA USA: Reducing Financial Risk While Sustaining PerformanceSILVER STEVIE® WINNER: TTEC, Englewood, CO USA: Val Farlow, Senior Vice President of Operations Achievers, Toronto, ON, Canada: Chat Bot IBM, Armonk, NY USA: Living the NPS Culture With a market size of about $40Bn in 2020, the need and opportunity for quality web developers are ever so evident. Allianz Global Assistance, Richmond, VA USA: Sandra Gomez, Contact Center Manager Users can customize pre-built IVA templates from Studio’s Task Library or build applications from scratch with drag and drop tools. Cinch Home Services, Boca Raton, FL USA: Cinch Continues to Lead the Industry In Growth IBM, Armonk, NY USA: NANO as a Service - Quality and Speed in Sales EnablementBRONZE STEVIE® WINNERS: Customer Service Training Team of the Year - Internal - Other Service Industries: GOLD STEVIE® WINNER:Delta Vacations, Minot, ND USA: Delta Vacations Training TeamBRONZE STEVIE® WINNER: IBM, Armonk, NY USA: Clarity - Competitive Insights Engine driven by AIBRONZE STEVIE® WINNER: DenizBank A.S.. Istanbul, Turkey: Differentiation with a Perfect Implementation OnPoint Warranty Solutions LLC, Louisville, KY USA: OnPoint focus on customer experience Strikedeck, a Medallia company, San Mateo, CA USA: Innovations in Customer Service Capabilities Allianz Global Assistance, Richmond, VA USA: National Sales Team Modis Bulgaria, Sofia, Bulgaria Akbank TAS., Istanbul, Turkey: Akbank TAS Contact Center Visualize, Inc., Birmingham, MI USA: Helping Clients Visualize and Realize Sales Success Cinch Home Services, Boca Raton, FL USA: Cinch Home Services’ Launch of Enhancement Sales ChannelBRONZE STEVIE® WINNER: John Hancock Financial Services, Boston, MA USA: On the cutting EDGE of customer service, Contact Center Solution – New GOLD STEVIE® WINNER:LivePerson, New York, NY USA: Conversation Builder, the world's first all-in-one platform for building enterprise-scale chatbotsSILVER STEVIE® WINNER: Kira Systems, Toronto, ON, Canada: Kira Systems' Client Service Strategies Customer Service Training Team of the Year - Internal - Financial Services Industries GOLD STEVIE® WINNER:Future Generali India Insurance Company Ltd., Mumbai, India: Lighting-up knowledge lamps, we dispel ignorance camps. Sydney and West Painting and Rope Access Pty Ltd, Winmalee, NSW Australia: 2019 Business development Achievements, Business Development Achievement of the Year - Technology Industries GOLD STEVIE® WINNER: KT, Seoul, South Korea: KT's Moving the Hearts of Customers – the “Amazing Handwritten Letter” Event CoverMyMeds, Columbus, OH USA: David Myers, Customer Operations Manager Callzilla, Miramar, FL USA Druva, Sunnyvale, CA USA: Druva's Innovations in Customer Success DeveloperWeek 2021 is going virtual! Intuit, Mississauga, ON Canada: One Intuit Help System Justworks, New York City, NY USA Cisco Systems, San Jose , CA USA: Gazanfurali Mohammed, Datacenter Emergency Management Administration CoverMyMeds, Columbus, OH USA: CoverMyMeds Contact Center LivePerson, New York, NY USA NCR Corporation, Atlanta, GA USA: Matt Andrews, VP North America SalesBRONZE STEVIE® WINNERS: SoftPro, Raleigh, NC USA: 35 Years Reigning The Industry Interactions, Franklin, MA USA Consumer Priority Service, Brooklyn, NY USA: Art to Empathy PipelineDeals, Seattle, WA USA Khoros, Austin, TX USA: Seek out and Listen ... Covestic, Kirkland, WA USA: Successfully Adopting ValueSelling Copyright Clearance Center (CCC), Danvers, MA USA UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan's new a 15-week plan to prepare new hires Buildium, Boston, MA USA: A Year of Technological Investments Leads to an Increase in Agent Productivity Arrow right. AWS, Seattle, WA USA: Largest Partner Deal Closed for AWS and DXC TechnologySILVER STEVIE® WINNER: Delta Vacations, Minot, ND USA: Delta Vacations Quality Control TeamBRONZE STEVIE® WINNER: NetApp, Inc., Sunnyvale, CA USA: NetApp Support Site - Digital Innovation, Award for Innovation in Customer Service - Financial Services Industries GOLD STEVIE® WINNER:DenizBank A.S.. Istanbul, Turkey: Creating Value with Human Touch and Pro-active Virtual AssistantSILVER STEVIE® WINNERS: Edureka, Bangalore, Karnataka, India VIZIO Inc., Irvine, CA USA: William Kranig, Call Center Allocation Analyst, Customer Service Leader of the Year GOLD STEVIE® WINNER:Oi S/A, Rio de Janeiro, Brasil: Wellington Paes, Service Director for Customer ServiceSILVER STEVIE® WINNER: Aksigorta, Istanbul, Turkey: Sales Executive Development Program IBM, Armonk, NY USA: Support Team Automation of Delivery Order Services in Japan Cinch Home Services, Boca Raton, FL USA: The Unsung Heroes In Sales - Cinch Real Estate Sales Support Team (CRESST), Sales Support Team of the Year - Technology Industries GOLD STEVIE® WINNER:IBM, Armonk, NY USA: IBM DSW Quote-to-Cash (Q2C) Operations TransformationSILVER STEVIE® WINNER: Michael Kors, New York, NY USA: Consumer Support Team Creating a Better After-Sales Customer Service ExperienceBRONZE STEVIE® WINNER: Join the cutting-edge community building open source projects to fight back against the most pressing issues of our time. Enterprise Fleet Management, St. Louis, MO USA: Enterprise Fleet Management’s New Fleet Replacement Analysis Tool - Prospecting Insights Feature by Global Markets Sales Enablement Garanti Bank A.S., Istanbul, Turkey: One Stop Shop Insurance SoftPro, Raleigh, NC USA: SoftPro Gives Users the Right Tools to Succeed NYC311, New York, NY USA: Changing Our Contact Center WorldBRONZE STEVIE® WINNERS: Sales Partnerships, Inc., Broomfield, CO USA: Orion Wiseman, Vice President of Information Services, Sales Training or Education Professional of the Year GOLD STEVIE® WINNER:RAIN Group, Framingham, MA USA: Bob Croston, Veteran Sales ConsultantSILVER STEVIE® WINNER: DHL Express Ghana, Accra, Ghana: Justin Soga, Head of Customer Service Enterprise Fleet Management, St. Louis, MO USA: Enterprise Fleet Management’s New Fleet Replacement Analysis Tool According to the congresswoman, the funds are being provided as part of the recent coronavirus relief package passed by Congress and signed into law by President Donald Trump. The Call for Code Global Challenge — created by David Clark Cause and supported by Founding Partner IBM and Charitable Partner United Nations Human Rights — invites developers and problem solvers around the world to build solutions that fight back against the most pressing issues of our time. DHL Express Uruguay S.RL, Canelones, Uruguay Concord, San Francisco, CA USA Ascentis, Eden Prairie, MN USA Incentive Management Solution – New GOLD STEVIE® WINNER:IBM, Armonk, NY USA: IBM GSI Data Lake for making timely and data-driven business decisions. Ricoh USA, Inc, Exton, PA USA: David Pagenkopf, Project Manager, Customer Experience, Back-Office Customer Service Professional of the Year - All Other Industries GOLD STEVIE® WINNER:DHL Express Vietnam, Ho Chi Minh City, Vietnam: Ms. Nguyen Phuong Thuy, Customer Care SupervisorSILVER STEVIE® WINNER: In this work, we introduce ReVoLTE, an attack that exploits an LTE implementation flaw to recover the contents of an encrypted VoLTE call, hence enabling an adversary to eavesdrop on phone calls. NICE , Hoboken, NJ USA: NICE Real Time Authentication and Fraud Prevention V Digital Services, Phoenix AZ USA: Customer Service Team of the Year - Recovery Situation - Other Service Industries, Customer Service Team of the Year - Recovery Situation - Technology Industries GOLD STEVIE® WINNER:ECI Software Solutions, Fort Worth, TX USA: Successful Acquisitions Lead to Revamped Customer Service ProgramBRONZE STEVIE® WINNERS: BlueCat Networks Inc, Toronto, Ontario, Canada: John Shek, Technical Support Manager Helpshift, San Francisco, CA USA Hunter Plastic Surgery, Charlestown, NSW, Australia: Hunter Plastic Surgery Power Team, Back-Office Customer Service Team of the Year - Business Services Industries GOLD STEVIE® WINNER:Dell Technologies, Roundrock, TX USA: Centralized Technical Experts TeamSILVER STEVIE® WINNER: Chorus.ai, San Francisco, CA USA: Flip the Script: Driving Inbound Opportunities Through High-Value EducationBRONZE STEVIE® WINNERS: DHL Express, Bangkok, Thailand Lexmark, Lexington, KY USA: Improving e-learning courses translation to optimize productivity and sales enablement DHL Dominicana, Santo Domingo, Dominican Republic DHL Express (Brazil) Ltda, São Paulo, Brazil: Customers are the king but people are the stars, Front-Line Customer Service Team of the Year - Technology Industries GOLD STEVIE® WINNER:Mailchimp, Atlanta, GA USA: Becoming an All-in-one Marketing Platform: How Our Front-line Teams Helped Make it HappenSILVER STEVIE® WINNERS: CampusLogic, Chandler, AZ USA Rimini Street, Pleasanton, CA USA: Arun Srinivasalu, Senior Support Engineer, Global Technology Support Australia, Front-Line Customer Service Professional of the Year - All Other Industries GOLD STEVIE® WINNER:HomeServe USA, Norwalk, CT USA: Tifani Glenn, Repair Management WOW TeamSILVER STEVIE® WINNERS: Veeam, Baar, Switzerland: High Velocity Onboarding Program for Inside SalesBRONZE STEVIE® WINNERS: Aksigorta, Istanbul, Turkey: Aksigorta Games - Sales Incentive Project Push for change. Clear Touch, Greenville SC USA: Clear Touch Sales Team AwardBRONZE STEVIE® WINNERS: Viral Video: Leonardo DiCaprio-Kate Winslet's 'Titanic' has alternative climax, leaves netizens in splits 'Absolutely defeated': Black nurses struggle with mental health support while battling Covid-19 IBM, Armonk, NY USA: Enterprise Business Agility – Agile Accelerate@IBM OneWest Bank, Pasadena, CA USA: Committed to the neighborhoods where we live and work, Customer Service Success - Other Service Industries GOLD STEVIE® WINNER:Board of Certification/Accreditation (BOC), Owings Mills, MD USA: Improving Customer Service by Creating a Better BOC Website ExperienceBRONZE STEVIE® WINNER: RAIN Group, Framingham, MA USA: Award-winning training that works, sticks, and transfers to the job, Sales Partnerships, Inc., Broomfield, CO USA, HALO Recognition, Long Island City, NY USA, ChowNow, Playa Vista, CA USA: A Choose Your Own Adventure Training Plan, Datamatics Global Services Limited, Mumbai, India: Helped a leading Bank automated their Customer Service Request process, Carew International, Inc., Cincinnati, OH USA: Carew’s overall success and commitment to leadership development, Wilson Learning, Minneapolis, MN USA: Developing Vital Sales Leaders, Industrial Security Integrators, Herndon, VA USA: Jason B. Earp, Chief Strategy Officer, IsI, RAIN Group, Framingham, MA USA: Chatham Financial increases average deal size 180% by building business development skills, Delta Vacations, Minot, ND USA: Atlas Dashboard, IBM, Armonk, NY USA: Transforming the Client Experience, together with Clients, Pan American Energy, Buenos Aires, Argentina: AXION energy and Castrol alliance. Zenput, San Francisco CA USA, Customer Service Department of the Year – Computer Software - 100 or More EmployeesGOLD STEVIE® WINNER:FieldEdge, Atlanta, GA/Fort Myers, FL USASILVER STEVIE® WINNERS: DHL Express Jordan, Amman, Jordan Valimail, San Francisco, CA USA: Valimail Enforce and Valimail Defend Customer Service Team Aon Affinity Travel Practice, Garden City, NY USA: Aon Travel Practice Contact Center and Center of Excellence DataCore Software, Fort Lauderdale, FL USA: DataCore Technical Support Team Intuit, Mississauga, ON Canada: Prosperity Hub Druva, Sunnyvale, CA USA TTEC, Englewood, CO USA. Together with The Linux Foundation, top solutions are open sourced and deployed. OneCause, Indianapolis, IN USA: Improved Customer Experience with Real Impact Achievers, Toronto, ON, Canada PayMotion, Victoria, BC Canada: PayMotion: Merchant Processing & Ecommerce Solution Dell Technologies, Roundrock, TX USA: Voice Analytics – Customer Sentiment - Dell Technologies, Delta Vacations, Minot, ND USA: Navigator: Early Payoff and Continued Returns, HireVue, South Jordan, UT USA: Preventing, Optimizing, and Responding, Dell Technologies, Roundrock, TX USA: Dispatch Automation - Dell Technologies, QNB Finansbank, Istanbbul, Turkey: QNB Finansbank-best use of technology -QNB First Digital, Cisco Systems, San Jose , CA USA: Autonomous DB Refresh System for Improved Customer Satisfaction, KT, Seoul, South Korea: KT's ‘SoPeaker(Small+Speaker)’, a channel through which suggestions for service improvement can be made by using the QR code, Humana, Louisville KY & Nuance Communications, Inc., Burlington, MA USA: Humana Levels Up Its Customer Care with Nuance Intelligent, Conversational IVR, VXI Global Solutions, Los Angeles, CA USA: VXI's Performance Pro 360 and Training Simulator, IBM, Armonk, NY USA: On a Journey to building a Culture of Client Advocacy. CRM Suite - Enterprise - New Version GOLD STEVIE® WINNER:Pegasystems Inc., Cambridge, MA USA: Bringing Pega Infinity Further Into the Future With Smarter, More Collaborative Features. Druva, Sunnyvale, CA USA: Druva Delivers Next-Gen Customer Service HomeServe USA, Norwalk, CT USA: Creating Customer Friendly Automation through Smart IVR's NCR Corporation, Atlanta, GA USA: Sophia Williams, VP & GM, Telecom & Technology Business Unit You avoid duplication in the code to avoid confusion. Dynamsoft, Vancouver, BC Canada DHL Express, Johannesburg, South Africa: Kevin Masina, Customer Service Business Support Analyst WNS (Holdings) Limited, Mumbai, India: OPEX and O2 story for CISBRONZE STEVIE® WINNERS: Front, San Francisco, CA USA Gold, Silver, and Bronze Stevie Award winners in the 14th annual Stevie® Awards for Sales & Customer Service are listed by category, arranged in the following groups of categories, as selected by the average scores of more than 180 professionals worldwide on seven specialized juries . InfinityQS International, Fairfax, VA USA: Leveraging a Ready-to-Scale Account-based Marketing Pilot to Empower Sales and Customer Engagement TransPerfect, New York, NY USA: Kevin Obarski, Chief Revenue OfficerBRONZE  STEVIE® WINNERS: Upland Software, Austin, TX USA: Elevating Enterprise Sales Optimization to Win More Deals. UniFirst Corporation, Wilmington, MA USA: UniFirst Develops 30 on Thursday Internal Training Initiative ON24, San Francisco, CA USA: Mike Thanos, Sr. Director, Marketing Solutions & Sales Enablement IBM today laid out a more detailed roadmap for bringing quantum computing to practical usefulness. OmniUpdate, Camarillo, CA USA, Customer Service Department of the Year - RetailGOLD STEVIE® WINNER:Qurate Retail Group, West Chester, PA USA, Customer Service Department of the Year - TelecommunicationsGOLD STEVIE® WINNER:Nextiva, Scottsdale, AZ USASILVER STEVIE® WINNERS: Problems? Etech Global Services, Nacogdoches, TX USA IBM, Armonk, NY USA: Delivering Efficiencies and Workload Reduction in IT Outsourcing Contracts, Sales Support Team of the Year - All Other Industries GOLD STEVIE® WINNER:HUB International, Chicago, IL USA: HUB's Specialty Support Team- The Building of 8 PracticesSILVER STEVIE® WINNER: Mobile Labs, Atlanta, GA USA: Will Greene, Technical Support Group Engineer AllClear ID, Austin, TX USA: Meredith Rials, Quality Analyst. Optima Tax Relief, LLC, Santa Ana, CA USA: Optima Tax Relief, LLCBRONZE STEVIE® WINNERS: SurePayroll, Glenview, IL USA: From Customer-Focused to Customer-Powered: Turning Data into Action, Contact Center of the Year (Up to 100 Seats) - Technology Industries GOLD STEVIE® WINNER:OneCause, Indianapolis, IN USA: Innovative Contact Center Powering Great MissionsSILVER STEVIE® WINNERS: Verimatrix, San Diego, CA USABRONZE STEVIE® WINNERS: Cathay Life Insurance Co., Ltd, Taipei, Taiwan: Cathay Life's Innovative customer service AllClear ID, Austin, TX USA: Morgan Gilchrist, Licensed Investigator, Front-Line Customer Service Professional of the Year - Other Service Industries GOLD STEVIE® WINNER:American Airlines, Ft. Worth, TX USA: Janna Pendley, Customer Relations Specialist, Front-Line Customer Service Professional of the Year - Technology Industries GOLD STEVIE® WINNER:Verimatrix, San Diego, CA USA: Eric Johnson, Technical Support EngineerSILVER STEVIE® WINNERS:
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