We will let you know if we can't decrypt your message. I know there is the proton pass, and then the open vpn pass. I can’t create an account cuz nothing shows up above “To fight spam, please verify you are human.”, What should I do?! IPv6 protection isnt built in Protonvpn Incorrect Credentials either and I did observe leaks here so you should disable this (and perhaps WebRTC, too) to be on Protonvpn Incorrect Credentials the 1 last update 2021/02/08 safe side. Hello, I have a problem. I am certain that I am using the correct password but it still tells me I'm using invalid credentials. The request ID is authentic for your case and will stay that way until you will create a new ticket. I set so secure password, that i completely forgot it ;/ Of course my restore password option is disabled. For the killswitch, we would suggest contacting our customer support team as we need more details about your situation. Help!!! https://protonvpn.com/support/login-problems/. You can report problematic extensions to us here. I can't use the VPN because it gives "Incorrect credentials." “Hello. “The username and password were not accepted by the remote VPN server.” When I turn on VPN, system interrupt the internet connection and I can not connect internete. Headache so far, because proton vpn was working amazingly well till today. I've enabled 2FA, and disabled recovery mail, any help? We discuss blog posts, upcoming features, technical support, and general online security issues. If I’m on Chrome Incognito, I can still log in to other services. How do I cancel the VPN payment under the Free option, so I can upgrade to Plus with VPN without being charged twice for the VPN (reference #382098). Security: I can no longer login to the VPN. Hello Dave, it seems that you are using a 3rd party software to connect the VPN. Hello, we apologize for the inconvenience. Hello. You are using the wrong password, you need to use the OpenVPN password and not your Proton password. https://protonvpn.com/support-form, Hey, so i just bought the “Plus Plan” and when i try to connect nothing happens it just wont connect. Select the Security tab in the ProtonVPN IKEv2 Properties window and enter these settings: Type of VPN: IKEv2 Keep in mind that resetting your login or mailbox password will make all of the previous messages in your ProtonMail inbox … If your subscription ran out, ProtonVPN will not connect to the internet. If you are logging into our Windows VPN application, you need to also use your Proton Username and Password. The ProtonVPN Team” Try to log in using one of the emergency recovery codes that we provided when you set up 2FA. 2) You will receive a warning that your old password will no longer be usable. You can reset your ProtonVPN account by password by resetting your ProtonMail login password, since the two accounts share credentials. Press J to jump to the feed. @ProtonVPN, Route de la Galaise 32 You can now use ProtonVPN, the privacy-focused virtual private network service created by the people behind ProtonMail, the world’s largest secure email service. If you have trouble logging in with an OpenVPN application, please visit this page. https://protonvpn.com/support-form. If none of the above methods work for you, please contact us so we can look into the issue further. Hello. security@protonvpn.com Fine tangeling up!! So I don’t know now where the error is coming from. error when I try to log in. Can you help re-instating the account dystopia4ever which I would like to use for proton vpn BASIC annual subscription to begin with. If you are using the same account for both platforms, you cannot have a different starting/ending period for the plans, therefore your ProtonVPN subscription will be renewed also and the expiration date will be updated. media@protonvpn.com If so, please contact our customer support team. Learn more about locating your ProtonVPN password. Thank you for contributing to privacy online by joining the ProtonVPN community! Please try to log out of the application and log back in, it could be that your account information just got cached in the application, so you have to refresh it with re-login. For some reason last can use three, but not the UK connection I need. Hello! To access the browser based ProtonVPN Dashboard in your browser, ProtonMail will not work unless Javascript, Session Storage, and Cookies are enabled. which platform are you on? In that case if you are not using our application, you have to use your OpenVPN/IKEv2 logins in order to connect. Few days ago I get Proton Vpn, but it won’t connect ever since. Also, if the clock of your phone is off by more than 2 minutes, 2FA may not work properly, so you want to make sure the time is set properly on your phone (or sync the time with the network automatically). https://protonvpn.com/support-form. At that point after putting in the correct pass the error says "Failed to retrieve VPN credentials, please log back in to resolve the issue.". what happened is after I used 1password for the first time and changed both passwords it booted me and asked me to login in the client VPN server again. New comments cannot be posted and votes cannot be cast. Please make sure that you typed your credentials correctly before attempting to connect. Free user get 1 connection, while Plus users get up to 5 connections. Hello, Don't find your answer? Learn now to enable them here. To access your account details to view your current plan, payment information, account details, and download OpenVPN config files, you need to visit the ProtonVPN Dashboard (https://account.protonvpn.com) and sign in using your Proton Username and Password (if you are a ProtonMail user, this is the same as your ProtonMail login). There is no option to cancel it and you guys keep charging me. It wont accept my password, just keeps saying authentication failure. If you have already created an account and need to recover your username/pw go to account.protonvpn.com and click on “need help?” for recovery options. It’s working. You can upgrade your ProtonMail to Plus just by selecting the plan, and click the upgrade button. Then, click the GET A NEW PASSWORD button. I had it connected to a P2P server, kill switch set to always on. When I try to connect it just can’t. It allows cookies to be set, but then just deletes them later. Is there a problem with the auth process? What can i do?. Show Details Hi I've been trying to log into my ProtonVPN and ProtonMail for days now. There are two sets of credentials for ProtonVPN, which adds privacy and security for our users. Ive tried both cutting and pasting them into my VPN. You can find them in your account page on protonvpn.com. Alternatively it could be … We would suggest to contact our support team for detailed investigation on your situation. To log in to ProtonVPN Dashboard to download configurations, manage your subscription or change your account details, go to: and log in with the Proton username and password which you chose when signing up for ProtonVPN. Hi, I think it said like i used to much time? Hello Alex, the services are separate, but if you have a ProtonMail account, you can use that account to log in to ProtonVPN. Whenever I have tested for IP or DNS leak, it always seemed fine. If you are having trouble with your current web browser, please make sure it is updated to the latest version. Ralph, Hello Ralph, Get a discount on ProtonVPN: https://www.vpnmentor.com/?Track_link=NzEwMTh8&target=yt7/ We did all our tests on the beta version of Proton VPN. If is also possible to reset your mailbox password if you are still using two-password mode in ProtonMail. how can I restore my account? https://protonvpn.com/support-form, HI, i have done an error while i trying install vpn… I have inserted the username and password of my dashboard, now how do i have to change my use and pass?? It looks like protonvpn api is reachable, but connection failed. Instructions for how to clear your cache can be found here. If this problem persists, please drop us a line at protonvpn.com/support-form.